Every feature below pulls from the business knowledge you approve — for hotels, restaurants, salons, and any team that replies to customers online. What's available depends on your plan; see the full comparison on the Pricing page.
Understands sentiment and specific detail in each review — not just a star rating — and combines it with your available business knowledge to draft an accurate, on-brand reply in seconds.
Organize your policies, services, FAQs and brand tone so the right information is easy to find and use. Starter includes a Business Knowledge base; Pro and Agency unlock a much larger, more detailed one.
The system remembers reply patterns you've confirmed over time, so recurring situations — a common complaint, a repeat question — get faster, more consistent replies without you re-explaining context every time.
When a review touches a booking number, a billing dispute, or a medical detail, the AI avoids repeating specifics in a public reply and instead invites a private follow-up — reducing the risk of exposing private information.
Use the same business knowledge consistently, replying automatically in the guest's own language.
Reviews that need special attention are flagged for your confirmation on Pro, and detected automatically on Agency, so nothing urgent slips through.
Beyond individual replies, AI Business Intelligence scans your Knowledge Base, reviews, and To-Do history for recurring problems and computes a Business Health Score. On Agency, it goes further with an AI-powered Improvement Center that suggests root causes and concrete fixes, downloadable PDF/Excel/CSV reports, and automatic scheduled analysis with critical-signal alerts.
Export your review and reply data, and manage multiple client workspaces from one login — each with its own rules, tone, and knowledge base, fully isolated from the others.